Privacy Policy

Privacy Policy

Last updated: [Insert Date]

At Optimal Flow, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us through our chat function, contact forms, or other means.

1. What Information We Collect

We may collect and process the following personal information:

  • Full name

  • Email address

  • Phone number

  • Residential address (if you provide it for service quotes)

  • Any messages or queries sent via our website or chat feature

  • Technical data (such as IP address, browser type, and device used)

2. How We Collect Your Information

Your personal information is collected in the following ways:

  • When you contact us via the chat plugin

  • When you submit a form or request a quote

  • When you email or call us directly

  • When you visit our website (cookies may collect limited technical data)

3. Why We Collect Your Information

We collect and use your personal data to:

  • Respond to your enquiries or service requests

  • Provide plumbing services or send quotations

  • Improve our website and service offering

  • Comply with legal obligations

  • Send you service-related communications (only with your consent)

4. How We Store and Protect Your Data

Your personal information is stored securely and only accessible by authorised personnel. We take reasonable steps to protect your data from unauthorised access, disclosure, or loss, including:

  • Secure email and data storage platforms

  • Password-protected systems

  • Limited internal access to customer records

5. Third-Party Access

We do not sell, rent, or trade your personal information. We may share your data only with trusted third-party service providers (such as web hosting providers or our chat plugin provider) when necessary for business operations, under strict confidentiality agreements.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request access to your personal information

  • Correct or update your personal details

  • Object to the processing of your data

  • Request that we delete your personal information

  • Lodge a complaint with the Information Regulator

You can exercise these rights by contacting us directly.

7. Cookies

We may use cookies or similar technologies to improve your browsing experience. You can disable cookies in your browser settings if you prefer not to be tracked.

8. Contact Us

If you have any questions about this Privacy Policy, your data, or how it’s used, please contact:

Martin Booysen
📞 072 954 4573
📧 martin@optimalflow.co.za
🌐 www.optimalflow.co.za

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.